Return to Source Depot¶
Initiate a return-to-source-depot for an in-transit shipment when it cannot be delivered to the destination. A reason must be provided explaining why the shipment is being returned. The Source Depot Officer is notified when the return is initiated.
Prerequisites¶
- You are logged in as a Transporter
- The shipment is currently in transit and assigned to you
- You have a valid reason for returning the shipment (e.g., border issues, documentation problems, vehicle breakdown)
Steps¶
Step 1: Open the in-transit shipment¶
Navigate to your shipments list and select the in-transit shipment you need to return to the source depot.
Step 2: Tap "Return to Source Depot"¶
On the shipment detail screen, tap the Return to Source Depot button. This option is available only for shipments currently in transit and assigned to you.
Step 3: Provide a reason for the return¶
A dialog appears prompting you to enter a reason for returning the shipment. This field is required — you cannot proceed without providing a reason.
Enter a clear explanation for why the shipment is being returned (e.g., "Border post closed due to public holiday", "Missing customs documentation", "Vehicle mechanical failure").
Reason is required
The reason you provide is recorded in the shipment's audit trail and included in the notification sent to the Source Depot Officer. Be specific so they understand the situation.
Step 4: Confirm the return¶
Review the return details and tap Confirm Return. The shipment status transitions and the Source Depot Officer is notified.
Result¶
After confirming the return:
- The shipment begins its return journey to the source depot
- The Source Depot Officer receives a notification that the shipment is being returned, including the reason you provided
- The return reason is recorded in the shipment's audit trail
- Orders in the shipment are updated to reflect the return status
Troubleshooting¶
| Issue | Cause | Solution |
|---|---|---|
| "Return to Source Depot" button not visible | Shipment is not in transit or not assigned to you | Only in-transit shipments assigned to you can be returned |
| Cannot submit without a reason | The reason field is required | Enter a clear explanation for why the shipment needs to be returned |
| Source Depot Officer not receiving notification | Push notifications may be disabled on their device | Contact them directly to inform them of the return |
| Unsure whether to return or reassign | Different situations call for different actions | Use Return to Source when the shipment cannot continue to its destination at all. Use Reassign when another transporter can complete the delivery |