Shiphustle Courier Operations Manual

Welcome to the Shiphustle Courier Operations Manual. This site provides comprehensive guides for courier organizations — from initial onboarding through daily operations.

Sections

Getting Started

Set up your courier organization: submit your application, configure your company profile, add banking details, and expand to additional countries.

Team Management

Invite team members, assign roles and permissions, and delegate staff to physical locations and transport routes.

Configuration

Configure per-country operational settings including contacts, pricing, depots, pickup points, delivery zones, SLA transit times, escalation alerts, and revenue reports.

Operations

Step-by-step guides for each courier role in the order fulfillment pipeline: Source Depot Officer, Transporter, Destination Depot Officer, Dispatcher, Pickup Point Officer, and Driver.

Tools & Reference

Platform tools available to courier staff: order search, analytics dashboards, per-order messaging, audit logs, and past delivery history.

Notifications Reference

All notification types, triggers, and expected actions for courier team members.