Revenue Reports

This guide covers how to configure scheduled revenue reports that are delivered to your inbox summarizing delivery performance metrics. Reports can be sent daily, weekly, biweekly, or monthly to one or more email recipients.

Prerequisites

• You are logged in as a courier owner (or a team member with appropriate write permission)
• Your courier application has been approved
• You have at least one active country configured
• You can access the Config Hub from the courier home screen

Steps

Step 1: Navigate to Revenue Reports

Open the Config Hub and select the Country Operations tab (Tab 2). Use the country selector dropdown at the top to choose the relevant country. Then tap Revenue Reports to open the reports configuration screen.

Step 2: Enable revenue reports

Toggle the Enable Revenue Reports switch to turn on scheduled report delivery.

Info

When enabled, the toggle shows "Reports will be sent on schedule". When disabled, no reports are sent regardless of other settings on this page.

Step 3: Choose a report cadence

Select how often you want to receive revenue reports by choosing one of the following frequency options:

Cadence	Description
Daily	Report sent every morning
Weekly	Report sent every Monday
Bi-weekly	Report sent on the 1st and 15th of each month
Monthly	Report sent on the 1st of each month

Tip

The cadence selection is only active when reports are enabled. If you need to temporarily stop reports, use the enable toggle rather than removing recipients.

Step 4: Add email recipients

Under Report Recipients, enter email addresses for people who should receive the reports.

1. Type an email address in the "Add email address" field
2. Press Enter or tap the + button to add it
3. Repeat for additional recipients

Added recipients appear as chips below the heading. To remove a recipient, tap the × on their chip.

Warning

Each email address is validated before being added. Invalid addresses are rejected with an error message. Duplicate addresses are silently ignored.

Step 5: Save settings

Changes are saved automatically as you make them — toggling the enable switch, changing cadence, or adding/removing recipients all persist immediately.

Result

After completing these steps:

• Revenue reports are generated and emailed to all listed recipients at the selected cadence
• Each report includes the following performance metrics:
  • Revenue earned per country
  • Number of deliveries completed
  • Average revenue per delivery
  • Comparison versus the previous period
  • Delivery success rate
  • Breakdown of seamless versus communication-required orders
  • Average timing metrics: warehouse dwell, transit time, depot dwell, last-mile delivery, and consolidation wait
  • Per-order timing breakdown attached as CSV
• Disabling the toggle stops all future report emails without losing your cadence or recipient settings
• Re-enabling resumes reports with existing configuration intact

Troubleshooting

Issue	Cause	Solution
Cadence options not responding	Reports are disabled	Enable revenue reports using the toggle at the top of the screen before selecting a cadence.
Email not accepted	Invalid email format entered	Ensure the email address follows standard format (e.g. name@domain.com).
Duplicate email not appearing	Email already exists in recipient list	Each email can only be added once. Check existing chips for the address.
Not receiving reports	Email address has a typo or reports are disabled	Verify the recipient list and confirm the enable toggle is on. Check spam/junk folders.
"Error" message on save	Network issue or server error	Check your internet connection and try again. If the issue persists, contact support.
No recipients message showing	All recipients have been removed	Add at least one email address to receive reports.