Pickup Point Officer

The Pickup Point Officer is responsible for accepting batch arrivals from dispatchers at their designated pickup point and confirming customer collections using QR code scanning or PIN entry.

Responsibilities

• Accept or decline batch arrivals from dispatchers
• Manage orders held at the pickup point
• Confirm customer collection via QR code or 6-digit PIN
• Handle invalid QR codes or incorrect PINs

Guides

Follow these guides in operational workflow order:

1. Accepting Batch — Accept a batch arrival from a dispatcher
2. Declining Batch — Decline a batch arrival
3. Confirming Collection — Confirm customer collection via QR/PIN
4. Handling Errors — Handle invalid QR codes or incorrect PINs