Banking Details¶
This guide covers how to configure your courier organization's banking details so that you can receive payouts for completed deliveries. Banking details are set up under the Organization tab in your Config Hub.
Prerequisites¶
- You are logged in as a courier owner (or a team member with
bankingwrite permission) - Your courier application has been approved
- You can access the Config Hub from the courier home screen
Steps¶
Step 1: Navigate to Banking¶
Open the Config Hub and select the Organization tab. Tap Banking to open the banking details screen.
Info
If no banking details have been configured yet, you will see an empty state with the message "No banking details configured" and a prompt to add your bank account.
Step 2: Open the edit form¶
Tap the Add Banking Details button (or Edit Details if banking details already exist) at the bottom of the screen. This opens the banking edit form.
Step 3: Fill in the required fields¶
Complete the following fields:
| Field | Description | Required |
|---|---|---|
| Account Holder | The name on the bank account | Yes |
| Bank Name | The name of your bank | Yes |
| SWIFT/BIC | The SWIFT or BIC code identifying your bank internationally | Yes |
| Branch Code | Your bank's branch code | No |
| Account Number | Your bank account number | Yes |
| Bank Country | The country where your bank account is held (selected from a dropdown) | Yes |
Warning
All fields marked as required must be completed. The form will not save if any required field is left empty.
Step 4: Save your details¶
Tap the Save Banking button at the bottom of the form. A confirmation message "Banking details saved" appears, and you are returned to the read-only banking view.
Result¶
After completing these steps:
- Your banking details are stored against your courier organization
- The read-only banking screen displays a card showing your bank name, account holder, and full account details
- Team members with
bankingread permission can view the details and copy individual fields (SWIFT/BIC, branch code, account number) using the copy icon next to each value - The Organization tab warning indicator for banking is cleared (the warning appears when bank name or account number is empty)
Tip
Use the copy icon button in the app bar to copy all banking details at once — useful when sharing details with partners or verifying information.
Troubleshooting¶
| Issue | Cause | Solution |
|---|---|---|
| Warning indicator on Organization tab won't clear | Bank name or account number is still empty | Edit banking details and ensure both bank name and account number are filled in. |
| "Edit Details" button not visible | You don't have banking write permission |
Contact your courier owner to grant you write access to the banking section. |
| Bank country dropdown is empty | Countries have not been loaded or your courier has no country assignments | Ensure your courier has at least one approved country. Check your network connection. |
| Save fails with an error | Network issue or server error | Check your connection and try again. If the issue persists, contact support. |