Reassigning Shipment¶

Transfer an in-transit shipment to another transporter using the PIN-based handover process. A 6-digit PIN is generated that the receiving transporter must enter within 30 minutes to accept the transfer.

Prerequisites¶

You are logged in as a Transporter
The shipment is currently in transit and assigned to you
Another approved transporter is available to receive the shipment

Steps¶

Step 1: Open the in-transit shipment¶

Navigate to your shipments list and select the in-transit shipment you want to reassign to another transporter.

Step 2: Tap "Reassign Shipment"¶

On the shipment detail screen, tap the Reassign Shipment button. This option is available only for shipments currently in transit and assigned to you.

Step 3: Select the receiving transporter¶

A list of available transporters from the courier team is displayed. Select the transporter you want to transfer the shipment to.

Step 4: Generate the transfer PIN¶

After selecting the receiving transporter, tap Generate PIN. The system generates a 6-digit PIN that is valid for 30 minutes. The PIN is displayed on your screen.

PIN Expiry

The PIN expires after 30 minutes. If the receiving transporter does not enter the PIN within this window, you will need to generate a new PIN to retry the transfer.

Communicate the 6-digit PIN to the receiving transporter. You can share it verbally, via message, or any other secure means. The receiving transporter also receives a notification alerting them that a shipment transfer is pending their acceptance.

Step 6: Receiving transporter enters the PIN¶

The receiving transporter opens the transfer notification, navigates to the pending transfer screen, and enters the 6-digit PIN to accept the shipment. Once the correct PIN is entered, the transfer is complete.

Result¶

After the receiving transporter successfully enters the PIN:

The shipment is reassigned to the receiving transporter
The shipment remains in in-transit status
You no longer have the shipment in your active list
The receiving transporter now sees the shipment in their active shipments
The transfer is recorded in the shipment's audit trail

Troubleshooting¶

Issue	Cause	Solution
"Reassign Shipment" button not visible	Shipment is not in transit or not assigned to you	Only in-transit shipments assigned to you can be reassigned
PIN has expired	More than 30 minutes have passed since PIN generation	Generate a new PIN by initiating the reassignment process again
Receiving transporter not getting notification	Push notifications may be disabled on their device	Share the PIN directly and ask them to check their notification settings
PIN entry rejected	Incorrect PIN entered or PIN has expired	Verify the PIN is correct. If expired, generate a new one
No transporters available for selection	No other approved transporters in the courier team	Contact your courier admin to ensure other transporters are available