Contacts¶
This guide covers how to configure public-facing and internal contact details for each country your courier operates in. Contacts are managed per-country under the Country Operations tab in your Config Hub.
Prerequisites¶
- You are logged in as a courier owner (or a team member with
contactswrite permission) - Your courier application has been approved
- You have at least one active country configured
- You can access the Config Hub from the courier home screen
Steps¶
Step 1: Navigate to Contacts¶
Open the Config Hub and select the Country Operations tab (Tab 2). Use the country selector dropdown at the top to choose the country you want to configure. Then tap Contacts to open the contacts screen.
Info
The screen title shows "Contacts — [Country Name]" to confirm which country you are editing. Switching the country selector reloads that country's saved contact details.
Step 2: Fill in public contact details¶
Complete the Public Contact Details section. These fields are visible to customers on your courier profile.
| Field | Description | Required |
|---|---|---|
| Contact Phone | Primary phone number for customer enquiries | Yes |
| Contact Email | Primary email address for customer enquiries | Yes |
| WhatsApp Number | WhatsApp contact number (e.g. +27 81 234 5678) | No |
| Website / Tracking URL | Your website or shipment tracking page (e.g. https://track.mycourier.com) | No |
Warning
Contact Phone and Contact Email are required. The form will not save if either is left empty.
Step 3: Fill in internal contact details¶
Complete the Internal Contact Details section. These fields are only visible to platform administrators and are not shown to customers.
| Field | Description | Required |
|---|---|---|
| Supervisor Name | Name of the operations supervisor for this country | No |
| Supervisor Phone | Phone number for the operations supervisor | No |
| Supervisor Email | Email address for the operations supervisor | No |
| Accounts / Finance Contact | Name of the accounts or finance contact person | No |
| Accounts Email | Email address for accounts and finance matters | No |
| Emergency / After-hours Phone | Phone number for urgent out-of-hours contact | No |
Tip
While internal fields are optional, filling in supervisor and emergency contacts helps platform admins reach the right person quickly when issues arise.
Step 4: Save your contacts¶
Tap the Save Contacts button at the bottom of the screen. A confirmation message "Contacts saved" appears.
Result¶
After completing these steps:
- Contact details are stored against the selected country for your courier organization
- Public contact fields (phone, email, WhatsApp, website) are displayed to customers viewing your courier profile for that country
- Internal contact fields are available to platform administrators only
- Switching to a different country in the country selector loads that country's contacts independently — each country maintains its own set of contact details
- Team members with
contactsread permission can view the saved details
Troubleshooting¶
| Issue | Cause | Solution |
|---|---|---|
| Save button not visible | You don't have contacts write permission |
Contact your courier owner to grant you write access to the contacts section. |
| Form won't save | Contact Phone or Contact Email is empty | Fill in both required fields (marked with *) and try again. |
| Fields are empty after switching country | No contacts have been saved for the selected country yet | Each country has independent contact records. Fill in the details for the newly selected country. |
| "Error" message on save | Network issue or server error | Check your connection and try again. If the issue persists, contact support. |
| Country selector not visible | Only one country configured | The country selector appears when your courier operates in multiple countries. With a single country, it is pre-selected automatically. |