Company Profile¶
Configure your courier organization's branding, description, and visibility from the General section under Organization.
Prerequisites¶
- You have an approved courier application (owner role)
- You are on the Config Hub > Organization > General screen
- You have write permission for the "general" section (owners always do)
Steps¶
Step 1: Navigate to General settings¶
From the courier home screen, open Config Hub. On the Organization tab (Tab 1), tap the General card.
Info
If no countries are configured yet, the General card shows a highlight indicator prompting you to complete setup.
Step 2: Upload a company logo¶
Tap the logo area at the top of the screen. Select an image from your gallery, then crop and adjust it. The logo is stored securely and displayed alongside your company name to customers.
Tip
The cropper supports square and free-form aspect ratios. A square crop works best for consistent display across the platform.
Step 3: Toggle courier visibility¶
Use the Courier Active switch to control whether your service is visible to customers.
- On — your courier appears in search results and checkout options
- Off — your courier is hidden from customers
Step 4: Review read-only fields¶
Two fields are displayed but cannot be edited directly:
| Field | Description |
|---|---|
| Company / Display Name | Set during your initial application. Contact admin to change. |
Step 5: Edit your description¶
Enter a brief description of your courier service in the Description field (multi-line). This helps customers understand what you offer.
Step 6: Review country listings¶
Scroll down to the Countries section. Each country you operate in is displayed as an expandable card showing:
- Country name
- Status badge: Active (accepting orders) or Inactive (not accepting orders)
Expand a country card to toggle its active state. Deactivating a country stops new orders for that destination.
Info
To add a new country, tap Add Country and submit a country expansion application. See Country Expansion for details.
Step 7: Save changes¶
Tap Save General at the bottom of the screen to persist your description, logo, and active toggle changes.
For per-country settings, tap Save Country Settings within each expanded country card.
Result¶
- Your company logo, description, and visibility setting are saved
- Per-country active/inactive status is updated immediately
- Customers see your updated branding when browsing couriers
- The Organization tab warning indicator clears once countries are configured and banking details are complete
Troubleshooting¶
| Issue | Cause | Solution |
|---|---|---|
| Cannot edit company name | This field is locked after application approval | Contact a platform admin to request changes |
| Warning icon on Organization tab | No countries configured, or banking details incomplete | Add at least one country and complete Banking Details |
| General card highlighted on Organization tab | No countries configured for this courier | Submit a country expansion application or wait for initial approval |
| Logo upload fails | Network issue or file too large | Check your connection and try a smaller image (max 1024px width) |
| "Save General" button not visible | You do not have write permission for the general section | Ask your courier owner to grant general write access |
| Country deactivation fails | Active orders may still exist for that country | Resolve pending orders before deactivating |
Next step
Once your profile is set up, configure your banking details to receive payouts: Banking Details