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Confirming Arrival at Pickup Point

This guide covers how to confirm your arrival at the designated pickup point and initiate the handover to the Pickup Point Officer. Once you confirm arrival, the batch's pickup_handover_status changes from none to awaiting and the Pickup Point Officer receives a notification to accept the delivery.

Prerequisites

  • You are logged in as a Dispatcher
  • You have an accepted batch dispatch assignment
  • You have physically arrived at the designated pickup point with the batch
  • At least one Pickup Point Officer is assigned to the pickup point location

Steps

Step 1: Navigate to the dispatched batch

Open the app and navigate to My Dispatches from the courier home screen. Select the Active tab to view your current assignments. Locate the batch you are delivering — it will display the pickup point name and the number of orders in the batch.

Tap the batch card to open the Batch Detail screen.

Step 2: Tap "Arrived at Pickup Point"

On the Batch Detail screen, scroll to the bottom action area. Tap the Arrived at Pickup Point button to indicate you have physically arrived at the designated location with the goods.

Step 3: Select the Pickup Point Officer

A selection screen appears listing the Pickup Point Officers assigned to this location. Each entry shows:

  • Name — the officer's full name
  • Role — their position (owner, manager, or member)

Select the Pickup Point Officer you are handing the batch over to. This should be the person physically present at the pickup point to receive the goods.

Tip

If only one Pickup Point Officer is assigned to this location, they may be pre-selected. Confirm the selection and proceed.

Step 4: Confirm the handover initiation

After selecting the officer, a confirmation dialog appears:

"Hand over batch to [Officer Name]? They will be notified to accept the delivery."

Tap Confirm Handover to proceed.

Step 5: Handover initiated — awaiting acceptance

After confirming, the system processes the arrival confirmation and handover initiation. A success message appears:

"Arrival confirmed. Awaiting pickup point acceptance."

The batch now displays an Awaiting pickup status badge with the selected officer's name shown below it.

Result

After confirming arrival and initiating the handover:

  • The batch's pickup_handover_status changes from none to awaiting
  • The selected Pickup Point Officer's ID is stored on the batch
  • A notification is sent to the Pickup Point Officer alerting them of the incoming batch ("Batch arrival at pickup point")
  • The batch remains in your active dispatches with an "Awaiting pickup" indicator until the officer responds
  • An audit trail entry records the arrival confirmation and handover initiation

Info

Once initiated, you must wait for the Pickup Point Officer to respond. If they accept, the orders move to at_pickup_point status and delivery tokens are generated for customer collection. If they decline, see Retry Handover.

Warning

While the handover is awaiting acceptance, you cannot cancel or modify the batch. Wait for the Pickup Point Officer to respond before taking further action.

Troubleshooting

Issue Cause Solution
"Arrived at Pickup Point" button not visible The batch is not in an accepted/active state, or you don't have write permission Verify the batch appears in your Active tab and that you have the correct role assignment
No Pickup Point Officers listed No team members are assigned to this pickup point location Contact your manager — someone needs to be assigned to the pickup point in courier team settings
Handover initiation failed Network issue or the batch was modified by another user Check your connection and try again. Pull to refresh the batch detail screen
Already showing "Awaiting pickup" A previous arrival confirmation was already initiated for this batch The handover is already pending. Wait for the Pickup Point Officer to respond, or see Retry Handover if they declined
GPS location error Device location services are disabled or unavailable Enable location services on your device — GPS location may be recorded with the arrival confirmation