Country Expansion

Apply to expand your courier service to additional destination countries. The expansion process uses the same application form and agreements as your initial courier registration.

Prerequisites

• You must be a courier owner with an approved initial application
• You must already operate in at least one country
• Navigate to Courier Config → Expand to New Country

Info

The country expansion option is available from the courier configuration screen. Only countries that you do not already serve and do not have a pending application for will appear in the selection dropdown.

Steps

Step 1: Open the expansion screen

From your courier configuration, select the option to expand to a new country. The screen title shows "Expand to New Country".

Step 2: Select a destination country

Choose a country from the Country dropdown. The dropdown only shows countries that meet all of these conditions:

• Listed as available for courier service on the platform
• Not already served by your organization
• No pending expansion application from you

Note

If no countries are available, a message is displayed: "No additional countries are available for expansion. All visible countries are either already served or have a pending application."

Step 3: Provide public contact details

Enter contact information that will be visible to customers in the new country:

Field	Required	Description
Contact Phone	Yes	Phone number for customer inquiries
Contact Email	Yes	Email address for customer support
WhatsApp Number	No	WhatsApp contact (e.g. +27 81 234 5678)
Website / Tracking URL	No	Your website or tracking portal URL

Step 4: Provide internal contact details

Enter contact information visible only to platform admins:

Field	Required	Description
Supervisor Name	Yes	Name of the country supervisor
Supervisor Phone	Yes	Supervisor's phone number
Supervisor Email	No	Supervisor's email address

Step 5: Accept all courier agreements

You must check all 6 agreement checkboxes before submitting. These are the same agreements required during initial registration:

1. SA Depot — Confirm that your company operates a physical depot in South Africa where goods can be received
2. Customs Clearance — Agree to handle all customs clearance and border paperwork for exported goods to this country
3. Export Documents — Agree to upload waybills, customs declarations, and proof of delivery for every shipment
4. Import VAT — Agree to pay import VAT on behalf of the customer at the destination border using funds provided
5. Export Deadline — Agree to ensure goods leave South Africa within the platform-configured deadline (default 30 days) of receipt at your depot
6. Information Accuracy — Confirm that all information provided is true and accurate

Warning

All 6 agreements must be accepted. If any are unchecked, you will see the message "You must accept all agreements to proceed" and the submission will not go through.

Step 6: Submit the application

Tap Submit Application. The button is only enabled when a country is selected and the form is valid. A loading indicator appears during submission.

Result

• Your expansion application is submitted with application_type set to "expansion"
• The application enters pending status for admin review
• The country appears in the pending applications list and is no longer available in the dropdown
• Upon approval, the new country is added to your existing courier organization — no new organization is created
• The Country Operations tab (Tab 2) in Config Hub then shows a country selector dropdown at the top, allowing you to switch between all your approved countries
• All country-specific configuration (contacts, pricing, depots, delivery zones, SLA, escalation) becomes available for the new country via this dropdown

Tip

After approval, head to the Configuration section to set up pricing, depots, and other country-specific settings for your new country.

Troubleshooting

Issue	Cause	Solution
No countries in dropdown	All available countries are already served or have pending applications	Wait for pending applications to be reviewed, or contact support if you believe a country should be available
"You must accept all agreements to proceed"	One or more agreement checkboxes are unchecked	Review and check all 6 agreement boxes
Submit button disabled	No country selected or form validation failing	Ensure a country is selected and all required fields are filled
Application rejected	Admin declined the expansion request	Check the rejection reason provided and address any issues before re-applying
Country dropdown not showing after approval	Cache or state not refreshed	Close and reopen the courier configuration screen

Related Guides

• Becoming a Courier — The initial application process (same form and agreements)
• Configuration — Set up pricing, depots, and operations for your new country