Accepting Dispatch

When a Destination Depot Officer assigns you to a batch, you receive a "Batch assigned for dispatch" notification. Review the batch details and either accept the assignment to begin transport, or decline with a reason so the depot officer can reassign.

Prerequisites

• You are logged in as a Dispatcher
• You have received a "Batch assigned for dispatch" notification
• The batch is in awaiting acceptance status

Steps

Step 1: Open the dispatch notification

When a batch is assigned to you, you receive a push notification titled "Batch assigned for dispatch." Tap the notification to open the batch details, or navigate to your assignments list where new dispatch requests appear with an Awaiting badge.

Step 2: Review the batch details

On the batch detail screen, review the dispatch information:

• Pickup point — the destination where you will deliver the batch
• Order count — the number of orders included in this batch
• Items — a list of the items in the batch for verification
• Source depot — where you will collect the batch from

Ensure you can fulfil the delivery before accepting.

Step 3: Accept the batch dispatch

If you are able to make the delivery, tap the Accept button. This confirms you will transport the batch to the designated pickup point.

Step 4: Decline with a reason (if unable to deliver)

If you cannot fulfil the dispatch, tap the Decline button. A reason field appears — you must provide a reason for declining. Enter your reason (e.g., "Vehicle unavailable", "Outside my delivery area") and tap Submit.

Result

After accepting:

• The batch handover_status transitions from awaiting → accepted
• You are now responsible for transporting the batch to the pickup point
• The Destination Depot Officer is notified of your acceptance
• Proceed to Transporting Batch for next steps

After declining:

• The batch handover_status transitions from awaiting → declined
• Your reason is recorded and visible to the Destination Depot Officer
• The Destination Depot Officer is notified of the decline and can reassign a different dispatcher
• The batch remains at the destination depot until a new dispatcher is assigned

Troubleshooting

Issue	Cause	Solution
Notification not received	Push notifications may be disabled on your device	Check notification settings in the app and enable push notifications
Batch details not loading	Network connectivity issue	Check your internet connection and pull to refresh the screen
Cannot submit decline without reason	Reason field is required	Enter a brief explanation for why you cannot accept the dispatch
Accept/Decline buttons not visible	The assignment may have been cancelled by the depot officer	Pull to refresh — if the batch no longer shows an awaiting status, it has been reassigned
Accepted by mistake	You tapped Accept but cannot fulfil the delivery	Contact the Destination Depot Officer immediately so they can cancel and reassign