Driver Transfer¶
Hand over on-route orders to another driver using the PIN-based transfer process. A 6-digit PIN is generated that the receiving driver must enter within 30 minutes to accept the transfer. Use this when you cannot complete the delivery yourself but another driver can take over.
Prerequisites¶
- You are logged in as a Driver
- The order is currently on_route and assigned to you
- Another approved driver is available to receive the order
- You have not yet confirmed delivery or initiated a return-to-depot
Steps¶
Step 1: Open the on-route order¶
Navigate to your active deliveries list and select the on-route order you need to transfer to another driver.
Step 2: Tap "Transfer to Driver"¶
On the order detail screen, tap the Transfer to Driver button. This option is available only for orders that are currently on-route and assigned to you.
Step 3: Select the receiving driver¶
A list of available drivers from the courier team is displayed. Select the driver you want to transfer the order to.
Step 4: Generate the transfer PIN¶
After selecting the receiving driver, tap Generate PIN. The system generates a 6-digit PIN that is valid for 30 minutes. The PIN is displayed on your screen along with a countdown timer.
PIN Expiry
The PIN expires after 30 minutes. If the receiving driver does not enter the PIN within this window, you will need to generate a new PIN to retry the transfer.
Step 5: Share the PIN with the receiving driver¶
Communicate the 6-digit PIN to the receiving driver. You can share it verbally, via message, or any other secure means. The receiving driver also receives a notification alerting them that an order transfer is pending their acceptance.
Step 6: Receiving driver enters the PIN to accept¶
The receiving driver opens the transfer notification, navigates to the pending transfer screen, and enters the 6-digit PIN to accept the order. Once the correct PIN is entered, the transfer is complete.
Result¶
After the receiving driver successfully enters the PIN:
- The order is reassigned to the receiving driver
- The order remains in on_route status
- You no longer have the order in your active deliveries list
- The receiving driver now sees the order in their active deliveries
- The receiving driver is responsible for completing the delivery confirmation
- The transfer is recorded in the order's audit trail
Troubleshooting¶
| Issue | Cause | Solution |
|---|---|---|
| "Transfer to Driver" button not visible | Order is not on-route or not assigned to you | Only on-route orders assigned to you can be transferred |
| PIN has expired | More than 30 minutes have passed since PIN generation | Generate a new PIN by initiating the transfer process again |
| Receiving driver not getting notification | Push notifications may be disabled on their device | Share the PIN directly and ask them to check their notification settings |
| PIN entry rejected | Incorrect PIN entered or PIN has expired | Verify the PIN is correct. If expired, generate a new one |
| No drivers available for selection | No other approved drivers in the courier team | Contact your Destination Depot Officer to ensure other drivers are available |
| Transfer failed after PIN entry | Network issue during the transfer process | Both drivers should check their internet connection and retry. If the issue persists, contact the Destination Depot Officer |